Tissot
Reviews and Complaints
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Verified Reviewer | Kozhikode, KeralaService delay
I placed an order of my dial service of my watch, even my watch warranty is not expired, the dial numbers got displaced from the actual place, so i put on service before 2.5 month, but not yet it got it back, and they are saying that that dial is no more available, how an international reputed company can behave like this, they didn't have any respect about the customer feedback, i really feel so bad about buying your watch. I placed an order of my dial service of my watch, even my watch warranty is not expired, the dial numbers got displaced from the actual place, so i put on service before 2.5 month, but not yet it got it back, and they are saying that that dial is no more available, how an international reputed company can behave like this, they didn't have any respect about the customer feedback, i really feel so bad about buying your watch
Preferred solution: i want to change my watch, iam not supposed to wear your suggested dial,its my passion that which watch i wanna weare
LOUSY WATCH, LOUSY CUSTOMER SERVICE-I WANT MY MONEY BACK
Dear Everyone,
I am a very unhappy owner of a very low quality Tissot watch model Sea Star. This is the 2nd time this watch has given the same trouble
Chronology of events
~Bought watch about mid last year
~About end last year-1st problem
~May 2016 was 2nd problem
Here is why
1st time the watch gave problem was the luminous sticker you call it came off during use of the watch. I sent it to Swatch Group Malaysia and got it fixed at no cost. I lost ½ confident in the brand credibility of quality knowing it will happen again. Just a few month use and the watch give problem? Hmm….
2nd time, True enough, 2 more luminous came off and this time. I was very embarrassed when my friend was the one who noticed the watch time was way off and after a quick inspection, it was the stup1d sticker problem again. When I tried to shake it out to free it, a 3rd sticker came off making me more confident that this is a really a mickey mouse watch. Now I’ve lost ¾ confident in your brand.
Now with ¼ confident left, I wrote to you ppl earlier asking you ppls how you are going to make it up to me but you ppl chose to repair the watch for the last time under warranty and when the same problem reoccurs, you will charge me with misuse. Very convenient..
It’s the same when you drive a car which is under warranty over a pothole and the side mirror comes off and manufacturer said that damage is caused by misuse and please don’t drive over potholes.
Look, your warranty/guarantee policy defines ‘Misuse’ wrongly IF IT IS NOT FAIR TO A CUSTOMER LIKE ME.. I’ve opened the line of communication and look for a way to solve this dispute but you ppl are not interested in customer interest.
Then, Christine Chang from Swatch Group was the SPOC (that’s Single point of contact) for this problem and she is very good and sensitive but her ‘misused’ superiors, either the huge kiss a$% type or they are genuinely stup1d in the head.
This is what they told me through her.
1. The stup1d sticker came off because of misuse.
a. Misuse? What the f#%k misuse?? Just because there is a small dent that can only be seen using that magnifying glass is called ‘misuse’. How nice. This is a daily use item and you should expect this and any watch for this matter in everyday use experience. What do you expect from day use?
b. Or maybe misuse means I use the mickey mouse watch as an anvil to straighten a bent kitchen knife or it could also be you saying I use the watch as a hammer to knock a nail into a brick wall..
2. If the problem happens again, I have to pay for the repairs. This is the last time it will be no cost.
a. Just sell a mickey mouse watch and then say customer misuse and have to bare cost of repair
3. Christine`s bosses suggested that i change the watch face BUT I have to pay for it.
a. What the f#%k? Pay to replace a substandard item because it was my luck to buy a no quality item? Did I earn the money to pay for this watch by luck? Let me do you a favour. Quality means – “Performs as expected”. DOES THIS WATCH PERFORMS AS EXPECTED? Maybe you’d like to give this watch as a present to your friends and see how they laugh at your quality when sh1t like this happens! You are actually selling me a mickey mouse watch and blame me when some f#%k happens.
Clearly now I can tell either Tissot international is not concerned about consumer interest selling substandard products keeping the cost extremely low not putting quality as priority. or Christine’s superiors are genuine a$%holes, really guys! Someone has to take this blame and you ppl figure it out yourself who
Situation today
I’ve got back the mickey mouse watch back and Swatch Group repaired them at no cost. Thank you very2 much.. but this is not the end of the story
Hey look, I’ve totally lost confidence in this watch cos everyone know this problem will happen again eventually. I have you and your quality control department to thank for it.
Now here is the situation. I’m sick and tired of errand manufacturers, companies, bosses, superiors or who ever it is who always wants to get away scott free, and I am sick and tired and have lost total confidence with this brand and watch. If I am wrong, YOU PROVE ME OTHERWISE.
So here is what I want. MY MONEY BACK WHAT ELSE?
1) I want a full refund and I will return the watch back to you ppl as how I got it back from Swatch Group. Non negotiable. End of dispute.
2) Or if you decide (which I think what is going on in your head) and don’t fulfil my demands within 10 physical days from this message here is what I’m going to do.
3) Seek legal action with Tribual Court in Purtajaya (20 minutes drive from home). Good chances I’ll win. Only RM50 to submit a case.
4) Win or lose, because you have proven to me that someone or everyone in your organization is irresponsible, I will also tell everyone and anyone I can reach in this world through social media and paid media complete with pictures and a very nice story about your brand and your mickey mouse products.
5) Here’s how I’m going to do it.
a. Write an article to the press for release.
b. Social media with appropriate hashtag and with pictures and a nice story. This is the tip of the iceberg
c. Use paid services in example http://www.fiverr.com, http://www.seoclerks.com among other to retweet and share facebook page. Yes I’ve used some of this service before and I know what to expect. If you’ve never heard of such service on the internet, trust me, you should be concerned. If you have heard of such thing, it doesn’t have to take much to convince you to be concerned
d. My guess, estimate traffic 1-2million non-organic traffic from my efforts paid and not paid. Depends on how interested the recipient’s are to my story, the traffic may ultimately be much more than 3-5million. Don’t believe me, let’s try.. I’ll just enjoy and sit back to watch the fireworks of you are fire fighting on this. You may even need to spend thousands thru A&P and press release etc for damage control gaining back confidence from your potential customers which take ppl like me so cheap to destroy. Thank Gen Z for this tool.
e. There are 21 world popular social sites. I’ll create an account on each one posting about stup1d watch and brand – here is the link: http://www.socialmediatoday.com/social-networks/2015-04-13/worlds-21-most-important-social-media-sites-and-apps-2015
f. Google everywhere and get contact info where I can forward this message of all my work starting from Nick Hayek Jr then work my way down.
g. All this with the intent to make your potential customers be aware of your substandard products and lousy aftersales service
h. I’ve gathered many-many links and images and forums and blogs and social media on how bad your watch quality is. Here are some examples
i. https://www.youtube.com/watch?v=amC1-v9PzK0
ii. http://www.thewatchforum.co.uk/index.php?/topic/63387-tissot-prs-516-valjoux-another-fault/
iii. https://www.youtube.com/watch?v=xHUq92z_jNE
iv.
i. I’ll make a compilation of them all and share them in my postings. I think you can imagine the impact.
Here is what that could happen.
1. Some senior management will come to hear about this complaint when it has gone viral. An internal enquiry would be held and guess what? The one who is responsible for this would f#%k up will be answerable and maybe suspended or fired. By this time, the viral is too late to take it back, not even by me.
2. If your senior management don’t care, the CEO, president, bos #1 should
3. If he doesn’t care too, the shareholders and board of directors should.
4. If none of the above ppl care, your potential customer will care. For me, I will give up and truly accept that it’s just my a$% luck I bought a mickey mouse item but remember, the market will hear about it and though you may only lose a small percent of your sales and that is enough for me. I’ll then retreat and be contented that the loss is not that small and neither it is that big for me.
5. In short, someone’s *** would be on fire and that’s the way it should be for lazy, irresponsible ppl handling customers!
You see my friend, unlike you, I have very2 little to lose. The watch is back with me. I’ll sell this mickey mouse watch in local or international market place and will use the money to get back at you. No big deal.
Consider this. You are more on the losing end than me for this one.
Is this message a threat? Yes I certainly hope so.
And yes, I’ll print and this message to court as proof of this dispute with you. I’ve checked, yes, the court may not prefer my language but its not a popularity contest you know. Go ahead, pls check with your legal department on selling mickey mouse watch to customers and customers getting even
I don’t like brands like yours and you don’t like customers like me. Lets just end this. You can cut losses now and pay me back and I’ll return the watch back to you and you can have fun with it.
Last note-this is my 2nd and final email to you or swatch group. I don’t have time and effort negotiating with you for this kind of *** Give me back my money that’s all I want or else lets start this war.
- Quality
Preferred solution: Full refund
Tissot - Watch Repair Review
I have a Tissot PRS200. I bought it in St.
John, SUVA. The original battery only lasted about 3 months. Since I didn't know how long it had been on the shelf at "Little Switzerland" I had the battery replaced. The new battery died after just 4 months.
I then sent it in for warranty repair. When I picked it up it was working but I that only lasted about 3 months and it quit again. It has been sitting in my jewelry box ever since. I will never buy another Tissot watch.
Worse watch I have ever owned. What a total piece of ***!
Tissot - Tradition Watch Review from Abu Dhabi, Abu Dhabi
Cheating on their unfair return policy
They were cheating on their unfair return policy. I was trying to return within 12hr, and they did not take it care any more.it seems that they are trying to rob customer's money without caring about their reputation.
They are rude too, just want to make money as soon as possible. They were cheating on their unfair return policy.
I was trying to return within 12hr, and they did not take it care any more.it seems that they are trying to rob customer's money without caring about their reputation. They are rude too, just want to make money as soon as possible.
- Product warranty
- Product
- Customer service
Preferred solution: Full refund
Tissot Watch Review from East Brunswick, New Jersey
We purchased a Tissot men's watch for my father for his birthday. He was very excited about this and looking forward to getting the watch but when it came the band was way too small. Like, it fit the womens wrists perfectly but none of the mens. See photo.
When we called Tissot to inform them and ask what to do they said that we would have to pay for a larger band. Um, excuse me? This is not a man's watchband. My father does not have extraordinarily large wrists and I have normal women sized wrists and it fit mine like it was a woman's watch. An extra 50 dollars for you to offer a normal sized band? I don't think so.
Additionally, they sent us a speaker for free with the purchase as a promotion. They said they wouldn't credit the return of the watch without sending the speaker back too. And we had to pay for shipping AND insurance, AND send them the tracking number. So it cost us money to have a horrible experience.
I will NEVER buy anything from Tissot ever, ever again. What horrible customer service, products, design, and company policies. Awful.
They don't care
I bought a Tissot watch about 2 months ago from TBC Egypt, and since day one I am facing multiple issues: - the stop watch buttons are not working - the watch need to be charged every day I went to the store to have it replaced or exchanged for another model and they refused and insist on “fixing it”
I should not spend this much money on a watch, just to have it refurbished and fixed few weeks after the purchase and feel I bought a used product.
I appreciate your support and cooperation asking that company to fully replace my watch with a brand new one, or fully refund my purchase, and I will buy another brand that would value their customers and go the extra mile to ensure their customers are satisfied with the product.
The answer from the biggest company
After discussion about this issue with the customer service manager in Egypt, we have been confirmed that your watch shows some external damages. As it is stipulated on the warranty booklet, your international warranty is valid worldwide and two years from the purchase’s date however this manufacturer’s warranty does not cover :
- The life of the battery
- Normal wear and tear and aging (e.g. scratched crystal; alteration oft he colour and / or material of the non-metallic straps and chain, such as leather’s, texile rubber, peeling of the plating)
- Any damage on any part of the watch resulting from abnormal / abusive use, lack of care, negligence, accidents, (knocks, dents, crushing, broken crystal, etc)…
We regret we cannot assist for the watch’s replacement, and thank you for your understanding.
Tissot watch complaint
I bought a TISSOT T-TOUCH EXPERT SOLAR in June 2016 and noticed a defect in the display by July. I returned it to the retailer and was told it would take 6-8 weeks to repair, this is ridiculously long. Since i handed over the watch and the warranty card I have heard nothing.
The watch was AUD 1500 and is the first watch i have ever had to return. So much for a quality brand!
I went to their website to submit a complaint and ask for a repair status but could not tell if the message was even delivered. The site never moved off the form or indicated a successful delivery of the message.
- Customer service
- Lack of information
- Quality
Preferred solution: Let the company propose a solution
Tissot's T-Touch Exchange Program is a scam
In 2004, I bought the Tissot T-Touch in Tripoli, Libya for 700 LYD (516 USD). I enjoyed the watch and had to replace the battery 6 years later, which was excellent.
In 2013, I realized a crown was missing and went to the Swatch Group Service Center in Korea to get it replaced. They said it would cost 210,000 KRW (179 USD) to replace a single crown, which I was OK with, since I had a terrific time with that watch. However, they said they wouldn't be able to secure that particular crown, because the watch is reaching end-of-life status. Instead, they suggested I take advantage of the T-Touch Exchange program, which would get me a new watch for 284,000 KRW (242 USD). It sounded like a great deal.
So when I did get the T-Touch II (I had not been informed that I would be getting a different model) in a plastic zip bag (no box) with the user's manual and the following note saying that although the watch was waterproof (not even water resistant), it would not be so after 2 years, I was fairly amused.
I simply took this to mean that the T-Touch II was an inferior model to T-Touch, and avoided water.
In 2016 (3 years after I got the T-Touch II), I went to the Korean Swatch Group Service Center and paid 20,000 KRW (17 USD) for battery replacement. A couple of days later, the rubber band snapped off,
so I went back to the Service Center and paid 287,000 KRW (244 USD) for a titanium bracelet. Then I asked for help with the altimeter, as I was having doubts as to whether it was working properly. Staff took a look and said that the altimeter wasn’t working, the watch wasn’t waterproof, that the watch had a circuit issue, and it would cost 230,000 KRW (196 USD) to run a circuit test to figure out what was wrong and fix it. I found this to be totally outrageous: these watches are sealed for water resistance, and the only time the watch was opened was when the battery was replaced at the service center a few days ago, meaning that the watch never was water resistant in the first place. After some unpleasant hassle, they settled for 110,000 KRW (93 USD) and didn’t charge shipping for once.
To wrap things up, I bought a watch for 516 USD and Swatch Group drained 596 USD from me for a defective watch. I was sold an unqualified product in the guise of a promotion, unless there is no OQC process. I would suggest Tissot Korea to refrain from using the term Bang Su (waterproof); it should be Nae Su (water resistant).
- Product warranty
- Product
- Customer service
Preferred solution: Let the company propose a solution
Tissot Watch Review
Bad service
I bought a tissot PRS 516 automatic watch from C T Pundole in Pune ,INDIA. From first day the watch had a problem that it added 4 minutes to real time every day and sometimes it stopped altogether and did not function for days ,even after rewinding it.
I gave it to C T Pundole in pune for repair.First they told me that it will take at least 6-8 months .After further requesting,they agreed to give it back in 3 weeks after repair.After 2 weeks of use it stopped again and did not start only. I showed it again to the seller i.e. C T Pundole in Pune ,India .Now they are saying that there is water inside it and they will take another 2 weeks to repair it.Currently the watch is with C T Pundole , Pune and they have told me to collect it on 2nd Jan 2017. I suspect that water logging has happened because of negligence by them at the time of first repair.
This whole issue has caused me great inconvenience and mental stress as the issue is going on for several weeks now.
I bought a Tissot brand watch bearing in mind that I will have a pleasant experience and did not foresee this great a deal of inconvenience and negligence on the part of Tissot. I am sorry to say that I am highly disappointed in service and customer care provided by Tissot .
Preferred solution: Let the company propose a solution
Tissot watch spoilt after using for one week
The repair takes a month, that is too much and the least that i can ask is an explanation from the company
- Spoilt after a week of purchase
- Quality
- Product warranty
Preferred solution: Full refund
Tissot has zero quality control
I sent in a brand new t-touch expert solar (leas than one month old and purchased from an authorized dealer) for repair in due to the barometer function not working. Watch went to Switzerland and was inspected by Tissot only to be sent back to me with nothing fixed (took about a month).
Had to send it back for a second time through the dealer, hoping for the best but terrible quality control if they could not even detect my issue initially after it was already written out for them on paper... Unacceptable for a any watch company let alone one claiming to be Swiss Luxury...
Preferred solution: Let the company propose a solution
Bad quality and really bad customer service
The second hand stops for few seconds and suddenly jumps. Also second hand movement is not aligned to the markings on the watch.
The movement is not accurate. I bought this watch on July 11 and then I tried reaching out to the Tissot website and also went to the same shop from where I bought this watch. They said the battery died but how can it be the case in newly sold watch - unless they are selling it really old stuff. In that case they are making the customer fool.
Also on top of it the audacity of the shop is that "It's the common problem in Tissot watch" .
How can a reputed watch company has such a problem? I'm wondering.
- Product
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTissot - Horrible Consumer Support and a Terrible Watch
- Product warrenty
Preferred solution: Let the company propose a solution
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Omg should have read these reviews before purchasing one more mickey mouse watch. Beli tak sampai setahun it stopped working .
Sent to the stupid gold hill centre , they blame us.
Ok jom tribunal.
I had same problem..bought tissot for 3 month and now its not working. Those fuckes at the service centre keep blaming me rather than give services to me..and nope ita not covered under their warranty..
yes agree their customer service is very lousy, mine the same under warranty, but they tried to find excuse not to covered under warranty and they want to charge $240 to repair my watch which is only 6 months. lousy service, or no service at all. I will not buy any tissot watch .
Hey. Let's go tribunal together.
Maybe you can recover your losses by selling the publishing rights of your book.